Questions to Ask Before Hiring an IT Consultancy Company

Imagine you’re about to embark on a cross-country road trip. Would you set out without a map, a plan, or some guidance? Similarly, when it comes to navigating the complex world of IT, having the right consultancy by your side is like having a GPS for your business. But how do you choose the right one? Let’s dive into the key questions you should be asking.

1. What’s Your Track Record?

Just as you wouldn’t trust a rookie to guide you through a dense forest, you’d want an IT consultancy with a proven track record. Ask for case studies, client testimonials, and success stories. Remember, past performance can often predict future results.

The world of IT is ever-evolving. A consultancy that’s not up-to-date is like a map from the 90s. Do they attend workshops? Have partnerships with tech giants? Their commitment to learning is a reflection of their commitment to excellence.

3. Who Will Be My Point of Contact?

Communication is key. Knowing who you’ll be directly working with ensures clarity. It’s like having a dedicated tour guide rather than being passed around a group.

4. How Do You Handle IT Emergencies?

IT crises are inevitable. When they strike, it’s comforting to know you have a consultancy that acts swiftly. It’s the difference between having a first aid kit on hand versus searching for one when in need.

5. What’s Your Pricing Structure?

Transparent pricing avoids future misunderstandings. It’s like knowing the cost of a trip upfront, rather than being hit with hidden charges later.

6. How Do You Ensure Data Security?

In today’s digital age, data breaches are a real threat. Ensuring your consultancy prioritizes security is non-negotiable. Think of it as hiring a trustworthy guide who won’t lead you into danger.

7. Can You Provide Custom Solutions?

Every business is unique. A one-size-fits-all approach? That’s like wearing someone else’s shoes on a long hike. Uncomfortable and impractical.

8. How Do You Measure Success?

Metrics and KPIs give a clear picture of performance. It’s the compass that shows if you’re heading in the right direction.

9. What’s Your Onboarding Process?

A smooth onboarding process sets the tone for the entire partnership. It’s the first step of your journey together. Make sure it’s a good one.

10. Can You Share Client References?

Speaking to past clients gives genuine insights. It’s like reading traveler reviews before booking a trip.


Choosing the right IT consultancy is a pivotal decision for any business. By asking the right questions, you ensure a partnership that’s fruitful and aligned with your goals. Remember, it’s not just about reaching the destination, but also enjoying the journey.


1. Why is it essential to hire an experienced IT consultancy?

An experienced IT consultancy brings expertise, reduces risks, and offers tailored solutions based on past learnings.

2. How often should I communicate with my IT consultancy?

Regular communication, such as weekly or bi-weekly check-ins, ensures both parties are aligned and any issues are addressed promptly.

3. Are there any hidden costs associated with hiring an IT consultancy?

Transparent discussions upfront can help avoid hidden costs. Always ask for a detailed pricing structure.

4. How long does the onboarding process usually take?

The duration varies based on the company’s size and needs, but a typical onboarding process can range from a few days to a few weeks.

5. Can I switch consultants if I’m not satisfied?

Most reputable IT consultancies prioritize client satisfaction and will accommodate such requests. Always discuss such terms before signing a contract.

Written by

Picture of Wesley de Kadt

Wesley de Kadt

Founder of Snapit Solutions

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